What we capture with every bug report
Buganalyst
A good bug report should give you enough context to reproduce the issue without chasing the user for more info. Here's what we capture by default and how to use it.
Title and description
The user enters these in the widget. We keep the form short so more people actually submit.
Page URL
We record the URL of the page where the report was submitted. No more "which page were you on?"—you can open it in one click.
Viewport and user agent
Screen size and browser/device info are sent with the report. Helpful for layout bugs or "works on my machine" cases.
Optional screenshot or video
If you enable media upload in the widget, users can attach a screenshot or short video. A picture really does help for visual or interaction bugs.
All of this is included in the report in your dashboard and in the Slack or Trello message, so your team has full context from the start.